Category Archives: Sales and Marketing

Network of Business and Friends – My 18 TDL 3

As the old saying goes that it’s who you know and not what you know thing is still has its potent effect in the industry where you currently belong. I suggest you widened up or broaden your connections especially in business. Make your presence felt in one significant gatherings where you are not familiar with. Go get to know more from the industry but be well aware of con men’s who are always in attack mode to swiftly clamp on their prey without any second thought., and dont make yourself looked like one!

Though most are on the web portals, exchanging emails and in chat rooms . It’s is far better to go face to face with them the old fashion way. The challenge is to acquaint with at least twelve new people in a year, that’s easy isn’t it? Think of those twelve peoples own acquaintances and that acquaintances network , that’s a huge threefold new connections in the offing. That’s the power of networking, sooner or later you’ll find yourself surrounded by agile and well respected people you could’ve never imagine in your entire life. But the fact is, you gotta sell yourself in the most strategic and wiser manner.. a little help there and a little voluntary works here will surely expands your network. I say this as the choice of many from those in the marketing jobs or career. Take a look at them in action, you’re surely envied their wits in talking to people as if they’ve known for more than a year that’s a clear skills or talent out there that you also possess and it just need a great amount of practice to reach at least half of their level.

Nobody will believe that you’re a great person if you don’t tell them so and this should be coupled with correct actions and accountability. If you wanna keep that strong tenfold circle of friends never make any promises that you’ll never make . Trustworthiness is key element when you wanna build your success around the power of networking.

Observe those evangelist, marketing guru and those in the broadcast media.. notice they possess the charm and aura of credibility. And you got that untarnished.

Remember that invitation you’ve just received from an agent to an open-house, you got to show your interest before they become interested to you. – Paquito


Paquito Answer for the Day 36

Finally the Ghost Month is on its way out! How many of you have encountered delays and setbacks due to this old age beliefs? It did cause a lot of stumbling road isn’t it, but in this world full of diverse cultural belief we can’t be aggressively demanding nor forceful when it comes to business. Safe to safe it should be a part of our business strategic planning in order to avoid the negative effects it have along the way.

Respecting one’s intuitive beliefs return a good positive energy or your inner chi. Learn from it and am pretty sure you’ll muster enough tactics to defy the odds of Ghost month.

Better understand it in it’s simplest form than not understanding it, at all. – Paquito

Hola Chola! 

Meet Chola, the girl from the Island of Humility! Let’s wait for her “hugot lines” and learn how a youngster think and celebrate life in its simplest form.

Hola Chika amigo and amiga, let’s roll to laughter. – Paquito

It’s not Impossible but I’m possible ! 

Many times we are witness to incredible comebacks, from film reels to real life. Unbelievable is the first word that comes first in our mind and the word we uttered while frozen to where we were sitting at that moment in time.

Whenever we are to face a daunting task, we can’t help but exasperatedly think it’s impossible and that is we don’t even yet lifted a finger to try and go on about it. All are wired to run that process before we can muster enough motivation to embrace the next to impossible possibilities and take the necessary action with such grace and vindication.


Trying our best is the only path we got in order to be the next big possible thing you wanted to be. Spend time to practice more than required and grow in the mastery of skill and talent we are all capable of , in this world nothing is unbelievable as long as you firmly believe that ” I’m possible !”

Everyone is a great potential to be the possibility for others. – Paquito

Calculated Risk

Good day my dear readers and fellow bloggers, it never stop unto us to always make a choice, to balance the options of being better or best but not the poorest one… though at times there is a chance that it is the lowest choice available we gotta choose for whatever reason we think is deem necessary but not as always we think.

Risk takers knew how to deal this kind of situation that they spent much of their time analyzing the pros and cons of their possible decision but with the same shape, color or figures on a distant sight which is success. People who find enjoyment in doing such complex analysis are way above average individual or professional that possess intricate critical thinking ability. And doing the calculated risk is just one of them. Now that we know who they are from the billion number of people around the globe let’s now look at how it is being applied.

Many if not all decisions made previously by decorated analyst both with small and biggest firms or organizations ranging from politics, military, sports, finance, engineering, science, weather disturbance, agriculture, war, hostage struggle, secret intelligence, commerce and trade, marine transport, power, health and human resource have gone through the process of calculated risk. By way of creating pre-analytical performance picture putting up against the current game they have that produces the needed bricks of walled success, but in most organizations the appetite for success never dwindled and in fact subconsciously makes them starve for more and the search for an overflowing supply of it becomes the pinnacle of the efforts once found or vaulted.

That success has been the most elusive and inconvenient truth of selective decisions and unfounded actions of those high risk takers who defined that the higher stake of risk is, the higher the returns…. not all the time and that even the most experience transcriptionist will find it hard to record and rewrite for a prototyping blue prints of controlled and accurate process that will serve as a perfect source of wealth.

In the end, the equivalent post effect that have been regulated all throughout the process is bound to produce a significant result of acceptable figures rather than repeatedly doing a variance review of differences which in the first place is not realistic from the very start. It allows us to address our dissatisfaction and generate nervous breakdown along the way that never once considered as a part of the deal. Specific calculation have been accepted  as part of our life that we must only consider a truthful balance of both good things it’ll create and move forward bearing contentment and grace.

Your unique thoughts are welcome, send them in and start a great conversation.

Countless calculations are made for us but it is the risk that block its limitations. – Paquito

That Kid Stuff in a Man’s Suited Heart

Most of the successful luminaries of the industry have this basic weapon in handling success and its pressures. They live their life the way they wanted it to be and never have had a dull moment or so as they see things better if not best than most normal people do.  Playful things always come out in the open whenever there is a desirable chance or option to it and not until you find yourself caught into a quagmire of seriousness as against the opposing view. Then it’s fine to be the same as long as you knew right from the first place the barriers to err.

Kid’s fear nothing for itself they learn and get their questions answered spontaneously. – Paquito

BPO – The Truth Deserve Respect

Today’s article was sent through my viber page asking if i can touch the tough topic relative to the unsung heroes of the local and international economies of third world countries involved in the business process outsourcing jobs where competition is fierce and comparable to plucking out the best and priciest fish available from the ocean. The glass walled offices, sophistication of all gadgets and servers are useless unless driven and utilize by well trained and up-to-the-job people with works ranging from tech-support, team leaders, project or account managers and the mean machines of the deal… the agents. Let me share to you the disgusted and partial discrimination an agent have had, that pierced the ceiling of his tonal understanding whenever face with the adverse effects of being misunderstood. As I’ve said, we blog everything and we listen to the normal discourse of anyone in the society as long as we think it is deemed necessary to hear their voices. (posted as originally sent-Paquito) 

I’m a proud part of the BPO Family and yes we are a family not just an industry. 

Following a heartfelt complaint by a former workmate about having heard this phrase, I could not help but write this in defense. Yes I am working in a call center industry during my days thinking that this phrase meant that call center is as menial as they say it is… but you know what…
This phrase pisses me off a lot. Why? There is such a huge discrimination when one hears a person is working in a call center. Companies even have specific rules for application for loan, credit card, phone line and so many other things if you are working in a call center, and if you say call center, you can hear the aah of disappointment in their tones.
Sad thing is, do these people actually know how freaking hard it is to get in a call center from the initial interview up to training even on the production floor? Yes they do see the glamour of call center workers partying, Starbucks or going out having a good time, but they deserve it, because these people slave 8-9hours or more a day bearing insults from clients who are not even their own family, constant changes with stats that they have to meet up with and the worry that anytime one minor fault can lose them their job. Believe me this work is not just about sitting down and saying hi and hello and its all good.
Carrying of phone is strictly prohibited in the production and yet you will get some ignorant love ones requesting to break up or even blame you for not answering the phone during your work hours. Do they even know carrying a phone inside the production floor is a cause for termination? Yes believe it or not it is! In spite of being regularized these people still do not have stability of work, with the constant change of client requirements and statistics, quality control and metrics a call center agent can lose his job at anytime! Being late can be cause for termination, even being absent if its 3 consecutive days is ground for termination. And regardless of the emergency it is a requirement for an agent to phone in 2hr before his/her shift to inform that they can’t make it, otherwise it is marked as No call, no show which can also lead to grounds for termination, now consider this what if an emergency struck and you are unable to call? Yes they do get penalized regardless. They work graveyard shift and believe me working in the night is one of the most difficult thing to do only to go home and sleep the day off to wake up and prepare again to go to work. Holidays, even Christmas and New Year they are required to go to work, regardless of any holidays celebrated and when pay day is up, everybody stopped and braced themselves because of the almost 3,000k to 5,000k or sometimes more tax every month which marks us as the highest paying tax even if we are categorized at the lowest level of employee in a company and often classified as factory workers,. Its funny how the media always portray the glamour of working in a call center, but the true call center work takes a lot of hard work, sweat, blood and tears which the media have never gotten the chance to really show to the public.
In summary? Respect! This is not a simple job, otherwise they would not offer such a high pay, it takes a lot of sacrifice and yet it is classified by our system as a factory worker category, such a shame. No job deserves more respect than the hardworking call center agents who slave every night to support their family because our government could not offer a job that suits their profession. For those who uses the phrase “call center lang pla nagwowork” I challenge you to try and enter this profession and after 2 or 3 months, tell me the same phrase that you mentioned and I promise you, you will change your perception!

Not all people are well aware of how a certain person works hard and in what way the hardest part get the best out of the same person, temper flares, attitudes blast and many more… but in the modern society where most of us are interacting with the use of our own cyborg representation… have we forget that as of the moment while writing this article there is no such invention yet that a cyborg could share or show an emotional quotient? No robots or teleprompter can share the unadulterated feelings just like any human beings have… I bet those at the Silicon Valley are busy contemplating or tinkering things out how they can produce the very first microchip driven as perfectly near the feelings of a heart of a normal person. And you, being in the proper position to explain further how the works are done are considered as unsolicited adviser they could listen to or none at all. It is your dear choice… Wow she just driven home a brand new car! A surprised neighbor whispers upon seeing you entering a makeshift garage… and the next question am sure that’ll pop out of your neighbor’s mind is,…. She is working in a call center….

Proper conduct command respect, no one dare to demand it,  but earn it the most unique way your heart could ever desire fair and square. – Paquito

Paquito Answer for the Day 15

You must be wondering … how come there were no articles for numbers 13 and 14. Superstitions got in me as it is my norm that i really practice ever since. High rise buildings high-speed elevators also dont use those numbers especially if the owner or the group operating it are all superstitious.

There is no harm in observing it, will there is no scientific evidence or court decisions that tells us of the unlucky circumstances it brings. To some… they say there is, but to most its the opposite.

It is the faith and fate of every individual lives that a certain things or circumstances transpire for a reason. And we have all different and unique destiny that we must admit to ourselves without any hesitation that it is indeed us, who draw our luck.

Good or Bad Luck , it is by far the same… your luck. – Paquito 

Paquito Answer for the Day 12

Many of us are wondering how far we can go in any opportunity given and even dangled upon us. We can’t help but recall the pros and cons it would have…. should you do that or this…. I could be like this now and so on… “it’s now or never… as tomorrow will be too late…”

Why wait for days if you can have it today !…. Tomorrow is a day we can’t promise for ourselves and so with the others. Today is our time and the greatest chance to do it is not yesterday or tomorrow but today…..

Our time is best define by our action for that very one day. – Paquito 

Paquito Answer for the Day 11

Does owning or buying  multiple properties mean you’re an expert property investor? Your thoughts on this my dear readers and fellow bloggers.

Honestly we can’t tell whether a potential buyer is a well-to-do or an experienced buyer/investor from his home address. Some of my friends have built a great property portfolio for rental income but still prefer to stay in their ancestral houses, made of wood thirty something old in existence . Similarly people who have bought condo, properties are not necessarily good property investors. So how can we tell if they’re a savvy property investor? Am giving you at least three things to look at for you to determine in a flash if they are one of them.

  1. Primarily they owned a portfolio of investments that generate high traffic cash flow.
  2. Live on Rental Income Capital or RIC which is also the capital appreciation of their properties and have already achieved numerous financial freedom for a longer period of time.
  3. They think, study and buy only properties which are below market prices/value or those that has low bank valuation and knew right from the start the tenure they wanted to hold it till they sell it for a greater return.

The next time you buy a property, think and decide like an expert  property investor  for you to get the best and longest terms of engagement favorable to you and your lifestyle financial capacity.

Savvy is for the multiples, Practicality is for the wise. – Paquito