Tag Archives: #china

Paquito Quote for the Day 43

Taking up something without any intention to let anyone knew it, is a big NO, especially if you are someone being looked upon as a role model of a law abiding citizen not only of your mother country but as to the whole world as well being recognized and affiliated with one of the favorite sports of the world.  The question lies between why and why  alone. Was it the urge of nature ? Was it flowing unto their genes ? Was it because their dumb reasoning can never be really considered as acceptable that they forgot to  process the cons of their act.

Respect the norms and the norms will respect you . – Paquito

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BPO – The Truth Deserve Respect

Today’s article was sent through my viber page asking if i can touch the tough topic relative to the unsung heroes of the local and international economies of third world countries involved in the business process outsourcing jobs where competition is fierce and comparable to plucking out the best and priciest fish available from the ocean. The glass walled offices, sophistication of all gadgets and servers are useless unless driven and utilize by well trained and up-to-the-job people with works ranging from tech-support, team leaders, project or account managers and the mean machines of the deal… the agents. Let me share to you the disgusted and partial discrimination an agent have had, that pierced the ceiling of his tonal understanding whenever face with the adverse effects of being misunderstood. As I’ve said, we blog everything and we listen to the normal discourse of anyone in the society as long as we think it is deemed necessary to hear their voices. (posted as originally sent-Paquito) 

I’m a proud part of the BPO Family and yes we are a family not just an industry. 

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”SA CALL CENTER LANG PALA NAGTATRABAHO”
Following a heartfelt complaint by a former workmate about having heard this phrase, I could not help but write this in defense. Yes I am working in a call center industry during my days thinking that this phrase meant that call center is as menial as they say it is… but you know what…
This phrase pisses me off a lot. Why? There is such a huge discrimination when one hears a person is working in a call center. Companies even have specific rules for application for loan, credit card, phone line and so many other things if you are working in a call center, and if you say call center, you can hear the aah of disappointment in their tones.
Sad thing is, do these people actually know how freaking hard it is to get in a call center from the initial interview up to training even on the production floor? Yes they do see the glamour of call center workers partying, Starbucks or going out having a good time, but they deserve it, because these people slave 8-9hours or more a day bearing insults from clients who are not even their own family, constant changes with stats that they have to meet up with and the worry that anytime one minor fault can lose them their job. Believe me this work is not just about sitting down and saying hi and hello and its all good.
Carrying of phone is strictly prohibited in the production and yet you will get some ignorant love ones requesting to break up or even blame you for not answering the phone during your work hours. Do they even know carrying a phone inside the production floor is a cause for termination? Yes believe it or not it is! In spite of being regularized these people still do not have stability of work, with the constant change of client requirements and statistics, quality control and metrics a call center agent can lose his job at anytime! Being late can be cause for termination, even being absent if its 3 consecutive days is ground for termination. And regardless of the emergency it is a requirement for an agent to phone in 2hr before his/her shift to inform that they can’t make it, otherwise it is marked as No call, no show which can also lead to grounds for termination, now consider this what if an emergency struck and you are unable to call? Yes they do get penalized regardless. They work graveyard shift and believe me working in the night is one of the most difficult thing to do only to go home and sleep the day off to wake up and prepare again to go to work. Holidays, even Christmas and New Year they are required to go to work, regardless of any holidays celebrated and when pay day is up, everybody stopped and braced themselves because of the almost 3,000k to 5,000k or sometimes more tax every month which marks us as the highest paying tax even if we are categorized at the lowest level of employee in a company and often classified as factory workers,. Its funny how the media always portray the glamour of working in a call center, but the true call center work takes a lot of hard work, sweat, blood and tears which the media have never gotten the chance to really show to the public.
In summary? Respect! This is not a simple job, otherwise they would not offer such a high pay, it takes a lot of sacrifice and yet it is classified by our system as a factory worker category, such a shame. No job deserves more respect than the hardworking call center agents who slave every night to support their family because our government could not offer a job that suits their profession. For those who uses the phrase “call center lang pla nagwowork” I challenge you to try and enter this profession and after 2 or 3 months, tell me the same phrase that you mentioned and I promise you, you will change your perception!
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Not all people are well aware of how a certain person works hard and in what way the hardest part get the best out of the same person, temper flares, attitudes blast and many more… but in the modern society where most of us are interacting with the use of our own cyborg representation… have we forget that as of the moment while writing this article there is no such invention yet that a cyborg could share or show an emotional quotient? No robots or teleprompter can share the unadulterated feelings just like any human beings have… I bet those at the Silicon Valley are busy contemplating or tinkering things out how they can produce the very first microchip driven as perfectly near the feelings of a heart of a normal person. And you, being in the proper position to explain further how the works are done are considered as unsolicited adviser they could listen to or none at all. It is your dear choice… Wow she just driven home a brand new car! A surprised neighbor whispers upon seeing you entering a makeshift garage… and the next question am sure that’ll pop out of your neighbor’s mind is,…. She is working in a call center….

Proper conduct command respect, no one dare to demand it,  but earn it the most unique way your heart could ever desire fair and square. – Paquito

Paquito Montero Milestone Alert! 201st Article for the Year 2016

Whew! I can’t believe it, were now about to share the 201st story of the about to close year of 2016. A lot of unforgettable experiences are worth reminiscing. The blog world open up my eyes to appreciate things around me even if it was not the line of my interest. I really now understand how it works, on how to not to turn down things in front me and explore the unexpected God given talent upon me. Glory to God!

The next hundred stories and articles will cover so many great ideas and personalities of different interest. I hope excitement and forward looking feeling is all we got here as I am inviting you my dear readers to let your ideas, principles and experiences be read or heard throughout the four corners of the world as we are widely read globally.

To all of you who are very supportive and holistically following my blog site my heartfelt thanks and warmest greetings. Merry Christmas !

Figures are countless, thoughts create processes. – Paquito

Learnings from the Rio 2016 Olympics games

Winners knows no race or color and the medium used in determining the best out of the best are fair and square. This is the reason why the olympiada is considered as the highest form of competition ever played on earth. Watching the games bring me and the people of all ages a new understanding as to how the game was made, scored and officialized. Civilizations of all races, nationalities and social status just reminded people that an ordinary athletes can compete with the same mindset, to win the gold and etched their names in the history book of sports. That the world peace is achievable, no matter if there are 42 sports disciplines, 306 events, done in 37 venues and comprised of 205 countries, camaraderie is best exemplified by counting those who compete to complete the records for those whose excellent performance are justly rewarded. And that through numbers as a measure of greatness are jointly approved by participants who went there to experience and be recognised that their presence alone is a testament of support of peaceful world order.

Four times square we came prepared, Dovely at peace we are all one. – Paquito

Rio Olympics 2016 Opening Ceremonies Wonderful !

August 05, 2016, Maracana Rio de Janeiro Brazil, all eyes in the five continents of the world have focus their sight in the first South American country to ever host the event. Despite the intrigues, criticism and threats the organizing committee made it a spectacular event that captured the sights and heart of the world.

Traditional, cultural, modern achievements and future plans for the country were revealed and showcased as part of the opening ceremony, the ingress of the 206 participating countries with a total of 11,178 athletes  led by Greece and last to enter the stadium, Brazil. South Sudan and Kosovo will have its first participation in the most popular summer games of the world.

My heart weeps during the presentation of the first recipient of Olympic Laurel as they’ve shown the humble beginnings of a small boy from the underprivileged South  African place where most of the people especially the kids have the sports as the only road to their success in life. The flame was treated with sacredness combined with innovative invention of its rays simulation mechanically. Truly an amazing presentation of genuine Olympic Games opening ceremonies.

Let me borrow what has been mentioned during the welcome address of the olympians inside the Maracana Stadium, In the olympic world we welcome you as an enrichment into our unity and diversity, we compete and stay harmoniously in one place where everybody is treated with equality. – Paquito